A broken phone may be impossible to erase locally. Protect accounts and the mobile line first, then use official remote tools or a reputable repair/recycling route.
Protect what can still be reached
- Block or replace the SIM/eSIM if the phone is lost or leaving your control.
- Change exposed account passwords from a clean device.
- Review trusted devices and banking access.
- Send an erase command through Find My or Find Hub if the phone can reconnect.
When the phone is physically present
A screen repair may be the safest way to regain control and perform a supported backup and reset. Choose a repairer with a clear privacy policy; do not give an account password if a limited repair test is sufficient.
Limits of remote erase
A phone that never powers on or connects cannot receive the command. An erase shown as pending is not proof that data has been destroyed. Removing the device from an account too early can also remove theft protection.
For recycling
Tell the recycler that the device could not be wiped and ask how data-bearing components are handled. Do not crush or puncture a lithium-powered phone yourself.
Choose the least destructive route that still protects data
A non-starting phone may come online later, so remote erase and account protection can still matter.
- Secure email, cloud and mobile accounts from another trusted device.
- Issue an official remote erase and leave the phone attached to the account until the command completes where appropriate.
- If repair is needed to erase it, use a reputable service and document that the device contains personal data.
Official sources
- Apple — if an iPhone is lost or stolen
- Google — find, secure or erase a lost Android device
- UK Government — recycling electrical items
Facts checked: 26 July 2026. Menu paths, service rules and device behaviour can change. Recheck the exact phone, software version, account and provider before acting.
